Frequently Asked Questions

We typically can schedule a free on-site estimate within 1-2 business days. For urgent cleaning needs, we often can accommodate same-week appointments. Give us a call at (530) 283-3737 to discuss your timeline.

Yes! We provide free, no-obligation estimates for all our services. For residential carpet cleaning and standard services, we often can provide estimates over the phone based on square footage. For commercial contracts and deep cleaning projects, we recommend an on-site visit for an accurate quote.

We accept cash, checks, and all major credit cards (Visa, MasterCard, American Express, Discover). For commercial accounts, we can also arrange invoicing with NET 15 or NET 30 payment terms upon approval.

Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for families and pets. If you have specific allergies or sensitivities, please let us know and we can discuss alternative product options.

For residential cleaning, we prefer having someone at home for the initial visit, especially if it's the first time we're cleaning your space. However, many of our recurring clients provide access codes or keys and we're happy to clean while they're away. Commercial cleaning is typically performed after hours.

Most residential carpet cleaning takes 1-3 hours depending on the size of the area and the level of cleaning required. Carpets typically dry within 4-8 hours, though this can vary based on humidity and airflow. We recommend avoiding foot traffic on freshly cleaned carpets for at least 4-6 hours.

Yes! We bring all professional-grade equipment and cleaning supplies. For commercial accounts with specific product preferences, we can accommodate your requirements. Just let us know in advance.

We ask for at least 24 hours notice for cancellations or rescheduling. For recurring commercial contracts, we work with you to find flexible scheduling solutions. Late cancellations may incur a small fee to cover crew scheduling.

Yes! We offer discounted rates for weekly and bi-weekly recurring cleaning services. Monthly cleaning also receives a discount compared to one-time services. Contact us to discuss a custom recurring service plan that works for you.

We serve Quincy, Portola, Greenville, Chester, Westwood, and all surrounding areas in Plumas County. We also serve portions of neighboring counties for commercial accounts. Contact us to confirm if we serve your specific location.

Yes, absolutely. All our cleaning professionals undergo thorough background checks before they enter your home or business. We also provide ongoing training to ensure consistent quality and professionalism.

Your satisfaction is our top priority. If you're not completely satisfied with our work, we'll return within 24 hours to address any issues at no additional charge. We want you to be happy with every cleaning we perform.